Is it weatherproof?
Yes. The camera's waterproof grade is IP65. It can be "protected against water jets from any angle".Generally, the camera can be used outdoors on ordinary rainy and snowy days. However, it may get damaged in extreme weather. But if the camera is installed under the roof or in a place with some shelter, it can get protection to a certain extent.Besides, please don't expose the camera's charging port, power button, and microSD card slot to water.
Is it squirrel-proof?
Yes, our smart bird feeder is equipped with a dedicated squirrel deterrent alarm system. Simply tap the "Alarm Button" on the app or use voice commands to effectively deter squirrels from stealing bird food or damaging the bird feeder.
What are the camera specs?
3MP with WDR (Wide Dynamic Range) and 1080p videos.
What are the requirements for Wi-Fi?
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Why are 5G Wi-Fi not supported?2.4GHz Wi-Fi and 5GHz Wi-Fi are wireless signals that represent electromagnetic waves of different frequencies. The 5GHz signal has a high frequency and a short wavelength, while the 2.4GHz signal has a low frequency and a long wavelength. Therefore, the 2.4GHz signal has less attenuation when passing through obstacles, and the ability to penetrate the wall is higher than that of the 5GHz signal; when the distance between the routers is the same, the 5GHz signal is weaker than the 2.4GHz signal. Therefore, the camera only supports 2.4GHz Wi-Fi, not 5GHz Wi-Fi.
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Notes for Wi-Fi Configuration
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If your router only supports 2.4GHz Wi-Fi, the camera can directly connect it;
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If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you've enabled "Smart Connect" or something like that, the SSID and password of 2.4GHz Wi-Fi and 5GHz Wi-Fi are the same, so the camera can directly connect to the 2.4GHz Wi-Fi automatically;
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If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you've not enabled "Smart Connect" or something like that yet, then the SSID of 2.4GHz Wi-Fi and 5GHz Wi-Fi is different. The camera can only connect to 2.4GHz Wi-Fi but not to 5GHz Wi-Fi;
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If your router only supports 5GHz Wi-Fi and does not support 2.4GHz Wi-Fi, you may need to replace a router that supports 2.4GHz Wi-Fi.
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Other Notes
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Please ensure that the 2.4GHz Wi-Fi signal strength is good. If the camera is too far away from the router, it may not connect to the Wi-Fi.
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If your Wi-Fi router has been connected to too many devices, for example, phones and computers, the camera may fail to connect to the Wi-Fi because of the IP address conflict.
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Does it have local storage?
Absolutely, the smart bird feeder provides a complimentary 30-day cloud storage feature. Additionally, users have the option to extend the cloud storage period by subscribing to EVR service. Furthermore, the feeder supports SD cards with a generous capacity of up to 128GB, providing ample space for storing videos and photos directly on the device.
Is there after-sales service available?
Yes, we provide 24/7 professional after-sales service. Feel free to contact our team anytime you encounter issues. Our goal is to ensure a smooth experience with our smart bird feeder, and we're here to support you whenever needed.
Mount and Connect
How do I connect my feeder?
1.Connect to a 2.4GHz Wi-Fi home network.2.Scan the QR code on the product packaging to download the app on your phone or tablet.3.Once the app is connected to your home Wi-Fi, it will leverage that connection to stream the live feed from the Feeder to your mobile device.4.Explore the tutorials available within the app for detailed, step-by-step guidance on setting up your Feeder and seamlessly integrating it with our app.5.If you have any further questions or need assistance, our customer support team is available to help you.
How to share with another person?
Please click "Settings Icon" to enter camera setting, choose "Share" to share device, there will be a QR code. Please note the QR Code will expire in 30 minutes, invitees can watch the live stream and recorded videos.
How to mount and install?
- Check the following things before installation: 1.Make sure the smart bird feeder has been successfully added to your APP and is able to stream video. 2.Avoid placing the device behind furniture or near microwave products. Try to keep it within range of your Wi-Fi signal. 3.Keep Bird Feeder and all accessories out of reach of children and pets. 4.Make sure the camera has been fully charged (DC5V / 1.5A). 5.Working temperature: -10°C to 50°C (14°F to 122°F) Working relative humidity: 0-90%
- Wall Installation (use "Hicircle" as the example)
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Tree Installation(use "Hicircle" as the example)
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Stand Installation(use "Hicircle" as the example)
How to clean ?
Troubleshooting
Why is the connection unsuccessful after scanning?
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The camera is not in scanning mode (emits a continuous "Ding Dong Ding Dong" sound)
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Poor lighting
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Dirty or damaged camera lens
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Incorrect orientation
What do different colors of the indicator light mean?
The indicator light on the camera can appear in different colors and statuses. Different colors and statuses mean that the camera is in different modes.
Color & Status | Mode |
Solid blue | Working mode |
Blinking blue | Scanning mode |
Solid yellow | Charging |
Solid green | Fully charged |
Blinking red | Low battery mode |
Off | Sleep mode |
What can I do if the device is offline?
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Check the Device Power Supply Status
Depending on the battery capacity, the device's charging time varies. In general, it takes 8~15 hours for a full charge.The device indicates a yellow light for charging and a green light for a full charge.
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The router does not work
You can tell whether the router is working or not by checking whether other devices, for example, your mobile phone can connect to the Wi-Fi router and can access the Internet.
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The Wi-Fi connection is poor
You can check the Wi-Fi signal on the homepage or on the Camera/Doorbell Setting page.
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The phone cannot access the Internet or its network connection is poor
What should I do if the device is not recording/detecting motions?
Why are there so many videos with no movements or false notifications?
How to resolve the issue of not receiving notifications?
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Open your phone's settings.
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Scroll down and select Notifications.
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Find the App from the list.
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Check and make sure to grant the App the necessary Notifications access.
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Open the App and go to the Home page.
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Tap the settings icon on the top right of the live window.
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Ensure that motion detection is enabled for your device and verify that notification settings are properly configured to receive alerts for motion events on the Motion Detection and Notification Settings pages.
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Open the App and go to the Home page.
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Look at the area above the live window at the top of the page. If you see a bell icon counting down, it indicates that the Do Not Disturb feature is currently enabled.
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To disable Do Not Disturb and start receiving notifications, simply tap the countdown.
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App Update: Check if there is a new version of the App available. Visit your app store (Google Play Store for Android devices, App Store for iOS devices) and search for the App. If an update is available, tap on the "Update" button to install the latest version.
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Firmware Update: Within the App, check for any available firmware updates for your device. Here's how:
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Open the App and go to the Home page.
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Find the settings icon on the top right of the live window.
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If an update is available, you will see a red dot on the settings icon. Tap on the settings icon and follow the prompts to download and install the latest firmware for your device.
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Open the settings on your Android phone.
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Navigate to the app settings or app management section.
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Locate the App.
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Check the App's settings:
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Ensure that it is allowed to run in the background.
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Disable battery optimization or any power-saving settings that may restrict the functionality of the app.
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Access the settings on your iOS phone.
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Locate the "Focus" settings and check if the App is listed under a specific focus mode. If it is listed, ensure that notifications from the App are allowed for that mode.
What should I do if the camera malfunctions?
How to record/save videos on a Micro SD card?
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Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.
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If the Micro SD card is detected, you will hear "SD card detected" at the time when it is inserted, and you can see both the storage of the Micro SD card and "SD Card Video" in the app.
What is the cloud video storage?
What should I do if cloud videos can't play?
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Make sure the internet connection is stable.
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Clear the cache in the app.
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Close the app and re-open it.
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Delete the app and reinstall it.
How to find the serial number of camera?
Customer Support
Please check our list of frequently asked questions, as your question may have already been answered on our Support Page, an easy fix could be just a click away!If you’re having any other issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
Email: support@hixxhome.com
PS:Providing the device serial number will help us better resolve the issue. Here are the steps!