Return & Refund

 Hixxhome is Committed to Providing Quality Products for


Contact Technical Support:

Step1: Please contact Hixxhome Technical Support at with detailed

description and pictures as proof.

Step2: Hixxhome Technical Support provide the diagnosis result, next step guideline and the ticket


Return Permitted:

Dead On Arrival (DOA) and Hardware Defective.

Does NOT cover:

  • Damage from misuse or abuse
  • Damage from lack of reasonable care
  • Damage from force majeure
  • Damage from natural forces/disasters
  • Damage from Inadequate repairs performed by unauthorized service centers
  • Water damage on non-water-resistant products
  • Theft or losing the item

Only support the products purchased from :

  • Hixxhome Direct Store on
  • Hixxhome Direct Store on


How To Initiate a Return?

Step 1: Please reach out to our customer service team with the ticket


Step 2: We will provide you with return instructions based on the diagnosis result and arrange for

either a refund or replacement.

Step 3: We require that you ship the product back to us within 5 business days of receiving return

instructions. Failure to do so may result in Hixxhome declining to accept the return product.


How Long Does Refund Take?

It usually takes 3-5 business days for us to process the refund after we get the tracking number of

the return package.

Please note:

If the reason for the return is due to the buyer's discretion, the buyer will be responsible for covering the return

shipping fees. If the reason for the return is due to product defects, Hixxhome will afford the shipping fees, it

will pay to logistic agent by Hixxhome directly. (Return is only supported by UPS/DHL Business Express.)

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