Why are there so many videos with no movements or false notifications?
Every smart security camera user has experienced it - a flurry of notifications, only to find out that it was just a gust of wind shaking the trees or the shift in hot and cold air from the air conditioning. These false notifications can be overwhelming, causing annoyance and possibly leading to overlooking a real security concern.
Understanding the Trigger Mechanism
At the heart of the issue, we need to understand how motion detection works. The security camera has a Passive Infrared (PIR) sensor that constantly monitors the environment for any changes. These changes can be due to a moving object, light change, alternation of hot and cold air, and many other factors. When the sensor perceives such a change, motion detection is triggered, and a notification is sent. However, this method can cause common false triggers, such as the shaking of trees due to the wind or changes in temperature from the air conditioning.
Tackling False Notifications
If you're tired of these unwarranted disturbances, here are some tips to adjust the settings on your camera to help reduce the number of false notifications:
1. Re-adjust the Camera Position: If your camera is in a location where it's frequently triggered falsely - near an air conditioning vent or facing a tree, for instance - you may want to consider changing its position.
2. Change Motion Detection Sensitivity: You can tap the camera "setting" icon > tap Motion Detection > set the motion detection sensitivity to "Low" or "Medium". This shortens the distance the PIR sensor can detect, which may help reduce false triggers.
3. Activate 'Do not disturb': Tap the "bell" icon on the top of the app's homepage to enable "Do not disturb". This allows you to temporarily halt notifications for a set period of time - 30 minutes, 2 hours, or 12 hours - depending on your preference.
4. Use the 'Sleep Mode' Feature: This feature allows you to control when your camera is actively detecting motion. Tap the camera "setting" icon > tap Motion Detection > locate the sleep settings. You can either make the camera sleep immediately or schedule sleep periods in advance.
5. Opt for the Awareness Service: If you're still receiving too many false notifications, you might want to consider purchasing the Awareness service. This service enhances the smart notification feature of the camera, enabling you to receive alerts only for recognized persons, vehicles, pets, or packages. Additionally, it also allows you to set an activity zone, notifying you only when motions are detected within this specified area. This feature does not compromise the recording capabilities of the camera; it only filters unwanted notifications.
If you've tried these suggestions and are still facing issues, we're here to help. You can submit feedback from the app or reach out to us directly for further technical support at support@hixxhome.com. Our goal is to ensure your security camera experience is efficient and focused, letting you concentrate on the notifications that truly matter.
