Shipping Policy

1. A confirmation email of your order details will be sent to you once payment received.

2. A tracking number will be updated within 48 to 72 hours and sent to you by email once your item is shipped out.

3. To track your order, you can check the status via 17track.netwith the tracking number.

Shipping policy

 

Region

Express Fee

Processing Time

Shipping Time

USA

Free shipping on orders greater or equal to $119,otherwise the cost of the shipping is $19.99.

2-3 Business Days 5-10 Business Days
CA 2-3 Business Days 8-10 Business Days
UK 2-3 Business Days 5-10 Business Days
Europe 2-3 Business Days 10-15 Business Days
Australia,New,Zealand 2-3 Business Days 10-15 Business Days
Asia 2-3 Business Days 5-10 Business Days
Other Countries 2-3 Business Days Depending on the destination

 

Please Note:

  • Total Delivery Time = Processing Time + Shipping Time(depending on the destination)
  • Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
  • Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
  • In North America, we deliver to Continental United States. Please note we may not be able to ship to certain
    remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.

PRE-SALE ITEMS

If the order contains pre-sale items, the order will not be shipped until the pre-sale items are in stock.

We're sorry that we do not support split shipment at the moment.

ORDER CANCELLATION

  • Senario1: Ordered, but unpaid.

- Orders are automatically canceled within 24 hours.

  • Senario2: Paid, not yet shipped out.

- Please contact customer service to cancel the order.

  • Senario3: Paid and shipped out.

- Order cannot be canceled.

  • Free Shipping

    Free Shipping on all U.S. orders over $119

    Estimated Delivery 
  • Customer Service

    Support Email:

    support@hixxhome.com

    (Mon-Fri 9:00am-6:00 pm CST)

    You are also welcome 
  • Secure Payment

    Support Paypal and credit/debit card transactions.